top of page

Privacy Policy

SMS Privacy Policy

Effective Date: January 1, 2025

This SMS Privacy Policy describes how Culture Customs LLC collects, uses, and protects the phone numbers and personal information you provide when you opt in to receive SMS (text message) communications from us through our website culturecustomsclean.com

1. Information We Collect

When you opt in to receive SMS messages from us, we may collect the following information:​ names, email addresses, phone numbers, location data, browsing history, and any other relevant information

2. Opting In/How We Use Your Information

You may opt-in to receive SMS messages from Culture Customs in the following ways: verbally, during a conversation or by submitting an online form.

We use your phone number to:

  • Send you updates

  • Send promotional offers, updates, and news, only if you’ve consented

  • Respond to customer service inquiries via SMS (if applicable)

We will only send messages for the purposes you agreed to when opting in. This may include purposes such as improving user experience, personalizing content, processing transactions, or conducting market research. If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. 

Message and data rates may apply.

You can opt out at any time by texting "STOP."

For assistance, text "HELP" or visit our Privacy Policy page https://www.culturecustomsclean.com/privacypolicy

Message frequency may vary

3. Opting Out

You may opt out of receiving SMS messages at any time by replying:

After opting out, you will no longer receive SMS messages, though we may still send important non-SMS communications (e.g., email receipts if applicable). 

4. Message Frequency & Charges

If you have consented to receive text messages from Culture Customs, you may receive messages related to the following appointments, services, updates, questions related to services. Our SMS message frequency is estimated to be 3-10 text messages daily if you have a scheduled or are scheduling an appointment. Message frequency may vary based on your preferences and interactions. Standard message and data rates may apply as charged by your mobile carrier. Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. We are not responsible for any charges incurred from your carrier.

5. Data Sharing and Security

We do not sell or share your phone number with third parties for their marketing purposes. The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

We may share your data only with trusted third-party service providers (e.g., SMS delivery platforms) solely to help us send messages to you. These providers are required to keep your data secure and confidential.

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

To exercise these rights, contact us at contact@culturecustomsclean.com

7. Children’s Privacy

We do not knowingly collect phone numbers from children under the age of 13. If we become aware that we have collected such information, we will delete it immediately.

8. Policy Updates

We may update this SMS Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of SMS services after any updates constitutes acceptance of the revised policy.

9. Help/Contact Us

​If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at contact@culturecustomsclean.com or 330-331-9572.

If you have any questions about this SMS Privacy Policy, please contact us at:

Culture Customs
Email: contact@culturecustomsclean.com
Phone: 330-331-9572

bottom of page